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CHSP Customer Care Manager – Armidale or Port Macquarie

Now in our 51st year, as an employer today we focus on our people to ensure a great home/work life balance. 
We play a crucial role in shaping the future of Healthcare in Australia; we offer opportunities to further your career, and we enjoy a working environment where our employees feel valued.

Reporting to the State Manager Home Care, the CHSP Customer Care Manager is required to facilitate the delivery of high quality care for all clients. This position is designed to provide coordination for services under the CHSP program for areas within the New England, Mid North Coast, Western Sydney and South Metro VIC Regions.

Responsibilities include:

  • Utilise care planning skills and knowledge to identify client and Carer needs and problems which may require specialised care plans which provide a range of flexible services to clients living in their own homes
  • Maintain a high standard of client documentation 
  • Respond to altered health status in clients by seeking clinical guidance and realigning clients care and services as needed
  • Development and maintenance of relationships with key stakeholders including but not limited to; the Departments administering Aged Care funding, other community care organisations, general practitioners, clients and their carers
  • Meeting statutory reporting requirements as per Home Care Standards
  • Contribution to clinical policies and procedures development in line with current best practice
  • Undertake supervisory duties and support Customer Care Managers when assistance is required
  • Undertake other duties as required and relevant to the position

To be considered:

  • Have a sound working knowledge of continuous quality improvement, risk management, EEO principles and WHS as they relate to the position
  • Displayed understanding of cultural sensitivity
  • Ability to calmly perform in high pressure situations
  • Excellent communication and customer service skills
  • Current or willing to obtain National Police check
  • Current or willing to obtain Working with Children check
  • Must be Covid-19 Vaccinated
  • Ability for occasional weekend and after-hours work, as required
  • Relevant Case Management and care coordination skills including advocacy, care planning, goal setting and experience with networking and collaboration around client care
  • Demonstrated experience with a range of computer software packages including the suite of Microsoft programs
  • Demonstrated financial insight

Qualifications:

  • Current CPR certificate
  • Current Australian drivers’ licence
  • Registered and comprehensively insured vehicle
  • Current National Police Check by an ACIC accredited body. The purpose of the Police check must be stated as, suitable to work in aged care or with vulnerable persons

About HCA:

Healthcare Australia (HCA) is Australia’s largest specialist healthcare workforce provider. We are a large and diverse healthcare business with a strong presence in the staffing of nursing, community, medical, corporate, allied and Crisis Response Management sectors in all States of Australia.

OUR BENEFITS

  • People-Centric Culture: Experience a workplace where people are at the heart of everything we do, guided by our core values.
  • High-Quality Product: Work with a top-notch product, ensuring your efforts are backed by excellence
  • Supportive Team: Thrive in a close-knit, friendly, and supportive team environment
  • Continuous Development: Benefit from ongoing training and support with access to an education allowance to nurture your skills and career
  • Hybrid Work: Enjoy flexible hybrid working conditions that empower work-life balance
  • Generous Leave: Access extra leave (conditions apply) to recharge and rejuvenate and a day off for your birthday

Our Culture:    
  
We are a team working together, we never forget that we’re people-focused. We respect human relationships and aim to make a big difference in people’s lives across the country.  We embrace a culture of inclusivity and we align our actions with Our Values:  
  
We are accountable   |   We care |   We are team players   |   We are leaders
  
Working for HCA will put you in a strategic position, with opportunities for career growth and development along with financial and non-financial benefits. Healthcare Australia will continue to grow at exponential levels over the next few years and offers significant career advancement opportunities for the successful applicant.

This is an opportunity to make your mark within a friendly, supportive, and growing organisation. Please apply here or email your current CV and cover letter outlining your experience.
  
At HCA we are committed to embracing diversity and committed to providing a safe working environment.

*Healthcare Australia requires that all workers be fully vaccinated against COVID-19

To learn more about HCA:
www.healthcareaustralia.com.au

Only short listed candidates will be contacted

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