About Us:
As we mark over 50 years of success, our commitment to our people remains at the heart of everything we do. We prioritise a healthy work-life balance, create opportunities for career growth, and foster a workplace where every employee feels valued. Together, we play a pivotal role in shaping the future of healthcare in Australia.

We play a crucial role in shaping the future of Healthcare in Australia; we encourage hybrid working arrangements, and we enjoy a working environment where our employees feel valued.

HCA is a registered provider and offers leading disability support services across the Nation through the National Disability Insurance Scheme (NDIS) government funding. From Nursing and Complex Care to day-to-day support, our goal is to provide the best quality support and care based on the participant’s lifestyle and needs.

The Role:
Located in Adelaide, with a dedicated focus on the client, the primary focus of the Clinical Customer Care Manager is to provide care coordination to a broad range of customers/clients who receive funded supports via the NDIS.

This role is suitable for an Enrolled Nurse or a Registered Nurse, working full time business hours.

Utilising your professional skills and working closely with the team, you will  assist clients/customers to strengthen their abilities and develop a workable plan to implement supports and participate more fully in the community. 

This is an exciting opportunity to become an integral member of our team and further build on the growth and success of our Melbourne business. As an employer, HCA has a strong reputation in promoting from within and recognising hard work.

This role represents a great chance to learn and showcase your people skills in a fast paced and varied environment, training provided.

Key Responsibilities include:

• Develop and cultivate HCA existing and prospective relationships that are based on trust, shared experience and customer outcomes
• Manage a caseload of customers and deliver excellent customer experience
• Develop support plans that support the delivery of quality outcomes for customers in line with their funding and service plan
• Maintain and manage the funding budgets and supports to meet the customers’ needs and ensure customer funding is managed effectively
• Maintain communication with customers regularly regarding funding and service delivery
• Monitor the successful delivery of customer outcomes and conduct service reviews at agreed times
• Complete all service delivery compliance and reporting requirements including Quoting, Service Agreements, Funding and Debt Management Activities and Plan Reviews
• Ensure all customers’ documentation and case notes are up to date, complete and of a high standard
• Work collaboratively with the Recruitment and Rostering teams to onboard and build our workforce capacity and capability to deliver an excellent workforce experience

To be successful in this role, our ideal candidate will demonstrate:

Qualifications:
• Relevant tertiary qualifications or experience in healthcare industry or similar
• Current ARPHA Nursing Registration

Skills:

• Customer focused with strong interpersonal skills
• Self-motivated with the ability to focus on and achieve targets within deadlines
• Willingness to learn from, adapt to, initiate, drive, and embrace change
• Ability to work effectively and cooperatively as a member of a team

Experience:

• Intermediate knowledge and use of MS Office and Customer Relationship Management (CRM) systems
• Experience and success in working in a customer focused service business
• Strong understanding of NDIS or Aged Care and/or other health related services

Mandatory Requirements:

• NDIS Workers Screening Check
• Working with Children Check 
 
About HCA:

Healthcare Australia (HCA) is Australia’s largest specialist healthcare recruitment and staffing provider. We are a large and diverse healthcare business with a strong presence in the staffing of nursing, community, allied and Crisis Response Management sectors in all States of Australia. 

Our culture and benefits:     

We work together as a team, we never forget that we’re people-focused, and we respect relationships with each other.  
HCA provides a flexible and inclusive workplace culture where you have access to excellent benefits, including access to extra leave with a day off for your birthday plus a rewards and benefits platform.  
We are focused on the continual growth and development of our team. This is supported by an exceptional education assistance program that’s accessible by all staff. 

Please apply with your current CV and cover Letter.
   
At HCA we are committed to embracing diversity and committed to providing a safe working environment.
  
Some roles that involve visiting clients or facilities may require you to be fully vaccinated (Boosted) with the TGA-approved COVID-19 vaccine.  The requirement for vaccination is based on the role and site where services are being provided.    If you have any questions or concerns, please contact the hiring manager.                          

To learn more about HCA:
www.healthcareaustralia.com.au

Only short listed candidates will be contacted