Healthcare Australia (HCA) is a major provider of healthcare services across Australia, including allied health, primary care, recruitment, NDIS, care services, and training.
In December 2024, we began providing health, mental health, and wellbeing services across the onshore Immigration Detention network. Our team of nurses, general practitioners, and allied health professionals offer a range of healthcare services, including health assessments, chronic disease management, health promotion, wound management, immunizations, and other primary health interventions. HCA also launched a 24/7 Virtual Care Centre (VCC), offering remote healthcare through telehealth and video consultations to enhance onsite care for detainees.
The Clinical Incident Officer supports the Clinical Incident Manager in conducting thorough and timely investigations of clinical incidents. This includes ensuring investigations are completed in accordance with internal policies, procedures, and guidelines, and that all relevant information is accurately documented in the required systems.
This role works collaboratively with internal and external stakeholders and provides feedback, guidance, education, and coaching in response to identified and reported incidents or issues fostering a culture of continuous improvement and accountability.
This position may require working within sensitive, high-security, or correctional environments in accordance with Departmental policies and security protocols.
Please note: This is a 12 Month Fixed Term opportunity.
Let’s talk about you!
You will have a minimum of two years’ experience in clinical governance, coupled with a strong background in incident management and a clinical environment. Ideally, you have worked in settings such as acute care (Emergency, ICU, Medical/Surgical) or aged care and bring proven experience in clinical management and compliance-related activities.
You’ll have the ability to conduct and document thorough, professional, and objective investigations of incidents, demonstrating strong analytical, critical thinking, and problem-solving skills.
Excellent written and verbal communication skills are essential, along with the capability to engage stakeholders in a non-confrontational and exploratory manner. Above all, you’ll approach your work with professionalism, integrity, and discretion, particularly when handling sensitive information.
AHPRA Registered Health Practitioner (recency of practice desirable) is mandatory, Incident Investigation Management (or related) credentials will be highly regarded.
Bring your expertise to HCA and be rewarded with:
- Impactful Role: A chance to work with a well-respected Australian organisation and make a significant impact on its future
- Hybrid Work Model: Opportunity to work from home up to two days per week
- Health Insurance Discount: A 7% discount on BUPA Private Health Insurance
- Extra Leave: Enjoy a paid day off for your birthday to relax and celebrate
If you have any questions or further assistance about the role, please contact Ana Colina on ana.colina@primaryhsa.com.au
Veterans are encouraged to apply. At HCA we are committed to embracing diversity and committed to providing a safe working environment.
Sounds like the role for you?
We'd love to hear from you, apply now and take the next step in your career!
