About Us:
Now in our 51st year, as an employer today we focus on our people to ensure a great home/work life balance.  We’re proud of our heritage and progressive about the future.

We play a crucial role in shaping the future of Healthcare in Australia; we encourage hybrid working arrangements, and we enjoy a working environment where our employees feel valued.

HCA is a registered provider and offers leading disability support services across the Nation through the National Disability Insurance Scheme (NDIS) government funding. From Nursing and Complex Care to day-to-day support, our goal is to provide the best quality support and care based on the participant’s lifestyle and needs.

The Role:

Based in Adelaide and dedicated to client support, the Customer Care Manager plays a key role in coordinating care for a diverse range of customers receiving funded supports through the NDIS.

Working closely with our team, you will use your professional expertise to help clients strengthen their capabilities, develop practical support plans, and actively participate in their communities.

This is an exciting opportunity to join our growing team and contribute to the ongoing success of our Adelaide business. At HCA, we take pride in fostering internal career growth and recognising dedication.
This role offers a dynamic, fast-paced environment where you can develop and showcase your people skills. Full training provided.

Key Responsibilities include:

• Build and maintain trusted relationships with existing and potential clients.
• Manage a caseload, ensuring an exceptional customer experience.
• Develop support plans aligned with funding and service goals.
• Oversee budgets to effectively manage customer funding.
• Maintain regular communication on funding and service delivery.
• Monitor outcomes and conduct timely service reviews.
• Ensure compliance in quoting, agreements, funding, debt management, and plan reviews.
• Keep all documentation and case notes accurate and up to date.
• Collaborate with Recruitment and Rostering teams to strengthen workforce capacity.

To be successful in this role, our ideal candidate will demonstrate:

Qualifications & Experience:

• Tertiary qualification or relevant healthcare experience.
• Strong understanding of NDIS, Aged Care, or health services.
• Experience in customer-focused service businesses.
• Proficiency in MS Office and CRM systems.

Skills:

• Customer-focused with strong interpersonal skills.
• Self-motivated, target-driven, and adaptable to change.
• Team-oriented with a proactive mindset.

Mandatory Requirements:

• NDIS Workers Screening Check.
• Working with Children Check.

About HCA:

Healthcare Australia (HCA) is Australia’s largest specialist healthcare recruitment and staffing provider. We are a large and diverse healthcare business with a strong presence in the staffing of nursing, community, allied and Crisis Response Management sectors in all States of Australia. 

Our culture and benefits:     

We work together as a team, we never forget that we’re people-focused, and we respect relationships with each other.  
HCA provides a flexible and inclusive workplace culture where you have access to excellent benefits, including access to extra leave with a day off for your birthday plus a rewards and benefits platform.  
We are focused on the continual growth and development of our team. This is supported by an exceptional education assistance program that’s accessible by all staff. 

Please apply with your current CV and cover Letter.
   
At HCA we are committed to embracing diversity and committed to providing a safe working environment.
  
Some roles that involve visiting clients or facilities may require you to be fully vaccinated (Boosted) with the TGA-approved COVID-19 vaccine.  The requirement for vaccination is based on the role and site where services are being provided.    If you have any questions or concerns, please contact the hiring manager.                          

To learn more about HCA:
www.healthcareaustralia.com.au

Only short listed candidates will be contacted