Customer Onboarding Officer – Home Care

Home care is care that comes to you. With HCA’s home care services, you can maintain your independence in your own home for longer. Whether you need a little help around the house or care for more complex lifestyle needs, our in-home care specialists are experts at developing personalised care plans that meet your unique needs.

Are you a confident communicator who loves connecting with people and turning enquiries into meaningful outcomes?
Join Healthcare Australia’s Home Care team as our next Client Onboarding Consultant, where you’ll play a key role in helping clients begin their care journey.

As our Customer Onboarding Consultant you will:

• Handle inbound phone and online enquiries with warmth, professionalism, and efficiency
• Engage with prospective clients and families to understand their care needs
• Manage data accurately in our CRM and ensure all client records are up to date
• Book meetings and coordinate handovers for our Business Relationship Leads
• Provide clear information about HCA’s services and guide clients through the onboarding process
• Support sales goals through excellent customer service and follow-up communication

Let’s talk about you!

You’ll bring previous experience in sales, customer service, or administration — ideally within the health or aged care sector — along with an excellent phone manner and strong communication skills. Highly organised with great attention to detail, you’ll manage data entry and CRM systems accurately while handling multiple tasks with ease. With a proactive and positive attitude, you thrive in a team environment and take genuine pride in helping people.

Benefits – why would you want this role?

At HCA, you’ll join a supportive and passionate team who care deeply about the work we do. You’ll enjoy flexibility, great team culture, and the chance to make a difference every day — helping clients feel supported, informed, and confident in their care choices.  We offer the following and much more:

• A fabulous discount on BUPA Private health Insurance – 7%! 
• Hybrid Work: Enjoy flexible hybrid working conditions that empower work-life balance
• Access to extra leave with a day off for your birthday plus a rewards and benefits platform
• Salary Packaging – novated leasing available with Smart group 
• Be part of a well-respected Australian based organisation of more than 3,000 employees!
• Benefit from ongoing training and support with access to an education allowance to nurture your skills and career

At HCA we are committed to embracing diversity and committed to providing a safe working environment.  Veterans are encouraged to apply.