Healthcare Australia (HCA) is Australia’s largest specialist healthcare workforce provider. We are a large and diverse business with a strong presence in the staffing of Nursing, Community, Medical and Allied sectors in all States of Australia. We are a people-centric business with core values of integrity, excellence, collaboration, innovation and sustainability being the heart and soul of what we deliver to our clients, candidates and the most vulnerable people in our society.

If your passion is providing superior customer service and making a difference in the lives of others, this is the opportunity for you! Demonstrated experience in an operational, fast-paced commercial call centre, admin, or recruitment environment will help you to be successful in this busy role.  Knowledge of the Healthcare, Nursing or aged care industry would be highly regarded but not essential.

As a key member of the Workforce solutions agency team, you will support the region with daily shift bookings, ensuring shifts are filled by suitably qualified and experienced candidates to support client demand. You will have excellent communication skills and be able to build strong relationships with clients, candidates and the broader HCA team.

Day to day responsibilities:
  

• Matching staff availability with the demand of hospital / aged care / community care facilities.
• Facilitating to the ever-changing roster demand of both public and private sector.
• Ensuring the correct skilled staff is allocated to the right facility.
• Following up on reoccurring / ongoing rosters of selected clients.
• Touching base with active staff, whether it be weekly availability calls, welcome calls for new starters or querying a downward trend on staff picking up shifts.
• Contacting clients to boost demand of shifts.

The successful candidate:

• Will have a friendly personality and excellent phone manner.
• Will have strong organisational skills.  
• Strong client service and relationship management skills.
• Exceptional communication skills, written and verbal.
• Ability to work autonomously, as well as part of a team.
• Strong organisational and time management skills.
• Intermediate to high levels of PC literacy – MS Office, particularly excel.
• Focused on achieving targets
• Love to work in a fun, high energy environment.
• Happy to work on a roster (Mon – Friday with varying shift times)

  
  
If you have a great attitude and want to make a difference, come and join our strong and growing team. We would love to hear from you!

Please send your most recent resume by clicking on ‘Apply now’.  
  
To learn more about HCA:
www.healthcareaustralia.com.au

At HCA we are committed to embracing diversity and committed to providing a safe working environment.