About Us:
Now in our 51st year, as an employer today we focus on our people to ensure a great home/work life balance.  We’re proud of our heritage and progressive about the future.

We play a crucial role in shaping the future of Healthcare in Australia; we encourage hybrid working arrangements, along with 5 weeks of annual leave – and we enjoy a working environment where our employees feel valued.

About the Role:

Opportunity for an experienced Quality Officer based in Sydney.
Working closely with the Home Care operations team, the Quality Officer will be required to conduct comprehensive audits of Home Care self-managed, fully managed, and CHSP services to ensure adherence to Quality Aged Care Standards.
This role involves evaluating care practices, documentation, and service delivery against established standards, identifying areas for improvement, and providing recommendations to enhance quality and compliance. A strong knowledge of and demonstrated experience with the Quality Aged Care Standards are essential for this position.

Key Responsibilities include:

• Conduct comprehensive audits of home care self-managed services, including care practices, documentation, and service delivery
• Evaluate compliance with Quality Aged Care Standards, regulatory requirements, and internal policies and procedures
• Identify areas of non-compliance and potential risks, and provide clear, actionable recommendations for improvement
• Prepare detailed audit reports, including findings, recommendations, and action plans
• Collaborate with care managers, service coordinators, and other stakeholders to implement corrective actions and improve service quality
• Monitor the implementation of corrective actions and follow up on outstanding issues to ensure timely resolution
• Maintain up-to-date knowledge of Quality Aged Care Standards, regulatory changes, and best practices in-home care services
• Provide training and support to staff on quality standards, audit processes, and continuous improvement initiatives

To be Considered:

• Bachelor’s degree in Nursing, Health Care Administration, or a related field not essential – highly regarded (Equivalent experience may be considered)
• AHPRA desired – not essential
• Minimum of 3-5 years of experience in home care quality auditing, compliance, or a related field
• Strong knowledge and demonstrated experience with Quality Aged Care Standards
• Excellent analytical skills and attention to detail
• Strong communication and interpersonal skills, with the ability to collaborate effectively with diverse stakeholders
• Proficiency in using audit software and Microsoft Office Suite
• Ability to work independently and manage multiple priorities in a fast-paced environment

Certification in Quality Auditing (e.g., Certified Internal Auditor) is desirable.

About HCA:
Healthcare Australia (HCA) is Australia’s largest specialist healthcare recruitment and staffing provider. We are a large and diverse healthcare business with a strong presence in the staffing of nursing, community, allied and Crisis Response Management sectors in all States of Australia. 

Our Benefits:

• People-Centric Culture: Experience a workplace where people are at the heart of everything we do, guided by our core values.
• High-Quality Product: Work with a top-notch product, ensuring your efforts are backed by excellence
• Supportive Team: Thrive in a close-knit, friendly, and supportive team environment
• Continuous Development: Benefit from ongoing training and support with access to an education allowance to nurture your skills and career
• Hybrid Work: Enjoy flexible hybrid working conditions that empower work-life balance
• Generous Leave: Access extra leave (conditions apply) to recharge and rejuvenate and a day off for your birthday

Our Culture:    
  
We are a team working together, we never forget that we’re people-focused. We respect human relationships and aim to make a big difference in people’s lives across the country.  We embrace a culture of inclusivity and we align our actions with Our Values:  
  
We are accountable   |   We care |   We are team players   |   We are leaders  |  We understand your needs
  
This is an opportunity to make your mark within a friendly, supportive, and growing organisation. Please apply with your current CV and cover Letter.
   
Some roles that involve visiting clients or facilities may require you to have a Covid Vaccination and a booster.  If you have any questions or concerns, please contact the hiring manager
  
At HCA we are committed to embracing diversity and committed to providing a safe working environment.
  
To learn more about HCA:
www.healthcareaustralia.com.au
  
Only short listed candidates will be contacted