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Rostering Officer – Homecare VIC

About Us:
Now in our 51st year, as an employer today we focus on our people to ensure a great home/work life balance.  We’re proud of our heritage and progressive about the future.

We play a crucial role in shaping the future of Healthcare in Australia; we encourage hybrid working arrangements, along with access to extra leave – and we enjoy a working environment where our employees feel valued.

Healthcare Australia aims to assist clients, either government aged care funded and/or privately funded, to remain living at home through promotion of independence and choice.
The role of Rostering Officer supports this aim by providing high quality services in accordance with the Clients’s needs, goals and preferences. Working as an integral part of the Central Hub, the Rostering Officer will maintain an effective and consistent approach to service delivery. The position requires the person to have a commitment to the aims and objectives of providing timely, appropriate, and consistent services in a Client’s home.
The Rostering Officer will undertake all duties in accordance with the core values, organisational policy and procedures, while maintaining compliance in accordance with all legislatively and regulatory requirements applicable to Healthcare Australia (HCA).

  • Successfully implement service delivery which provides high quality, client orientated community service, based on the HCAs 3 service guarantees – easy, flexible, sharing what we know about aged care.
  • Assist Service Coordinators to respond to the support needs of clients/carers through the development and maintenance of support worker rosters
  • Ensure support workers have a good understanding of individual client needs and preferences and can provide the services required to meet service expectations.
  • Provide clear and timely communication to both clients and support workers regarding visit times.
  • Contributing to the ongoing development and implementation of HCA’s aged care services including identification of service improvements.
  • Develop professional and supportive relationships with clients and support workers.  


  • Utilise cost effective techniques when rostering including route optimization, understanding shift and allocation costs and appropriate skill mix.  


  • Develop appropriate client rosters based on client goals and wishes, taking into account any cultural or gender requirements and preferences for days and times of service/s.
  • Delivery of a consistent, timely and appropriate services.
  • Ensuring suitable match of employee to shift need is given.
  • Ensure all staff are appropriately credentialed and all mandatory competencies are up to date prior to visiting clients.
  • Ensure respect, consideration and unconditional positive regard are exercised at all times and that services are coordinated and delivered in a manner that reflects HCA’s values


  • Act as the central point of contact for all rostering enquiries including staff and client.  
  • Using computer and software packages including Microsoft Word, Excel, Outlook, and rostering/scheduling software packages.
  • Accurately record and maintain all relevant information on all databases
  • Ability to work effectively, independently and as part of a team
  • Ability to prioritise and manage tasks effectively
  • Ability to liaise with staff, clients and other stakeholders from a diverse range of groups
  • Ability to manage deadlines and timeframes
  • Well-developed written and verbal communication skills
  • Flexibility to accommodate peaks in workflows
  • Ensuring that any “Confidential Information” that becomes known through the course of employment with HCA is kept confidential including information relating to:
    • business or operational interests.
    • methodology and affairs.
    • financial information; and
    • anything else that is notified as being confidential.


  • Assist the Service Coordinators by developing appropriate rosters.
  • Maintain a safe work environment, including hazard and incident reporting, and actively participate in the rehabilitation of staff injured at work.
  • Participating in all mandatory training sessions, while encouraging others to do the same.  
  • Display and encourage:
    • A professional approach and presentation
    • Confidence, motivation, and enthusiasm
    • Creativity and resourcefulness
    • Customer service-oriented approach
    • Confidential and ethical approach


  • Experience with or understanding of frail elderly, people with dementia, mental illness and their carers
  • High level of oral and written communication skills
  • Demonstrated ability to prioritise tasks; and meet deadlines
  • Ability to work as part of a team with limited direct supervision
  • High level of computer literacy skills and the ability to operate an information database
  • Ability to analyse information and respond appropriately
  • Understanding of how rosters work and what drives their cost outcomes
  • High degree of problem-solving skills
  • High level of customer service skills


  • A second language
  • Qualifications in an ageing concern i.e. dementia and / or a leadership qualification


  • An understanding of issues for older people, their families and carers.
  • Knowledge of the range and type of services available for older people
  • Ability to balance competing priorities of clients and staff
  • Ability to manage deadlines and timeframes
  • An awareness of:
    • Employment Practices
    • WHS
    • Duty of Care
    • Client and Staff Rights
    • Accountability requirements
  • Negotiation and conflict resolution skills
  • Demonstrated ability to build rapport quickly with diverse populations
  • Sound computer skills


  • Experience in a similar role
  • Knowledge of community based aged care services and programs
  • Understanding of the Home Care Standards

About HCA:

Healthcare Australia (HCA) is Australia’s largest specialist healthcare recruitment and staffing provider. We are a large and diverse healthcare business with a strong presence in the staffing of nursing, community, allied and Crisis Response Management sectors in all States of Australia. 

  • People-Centric Culture:Experience a workplace where people are at the heart of everything we do, guided by our core values.
  • High-Quality Product:Work with a top-notch product, ensuring your efforts are backed by excellence
  • Supportive Team:Thrive in a close-knit, friendly, and supportive team environment
  • Continuous Development:Benefit from ongoing training and support with access to an education allowance to nurture your skills and career
  • Hybrid Work:Enjoy flexible hybrid working conditions that empower work-life balance
  • Generous Leave:Access extra leave (conditions apply) to recharge and rejuvenate and a day off for your birthday

Our Culture:    
We are a team working together, we never forget that we’re people-focused. We respect human relationships and aim to make a big difference in people’s lives across the country.  We embrace a culture of inclusivity and we align our actions with Our Values:  
We are accountable   |   We care |   We are team players   |   We are leaders  |  We understand your needs
Working for HCA will put you in a strategic position, with opportunities for career growth and development along with financial and non-financial benefits. Healthcare Australia will continue to grow at exponential levels over the next few years and offers significant career advancement opportunities for the successful applicant.
This is an opportunity to make your mark within a friendly, supportive, and growing organisation. Please apply with your current CV and cover Letter.
It is a requirement of HCA that all employees are double vaccinated for COVID.  Some roles that involve visiting clients or facilities may require you to have a booster.  If you have any questions or concerns, please contact the hiring manager
At HCA we are committed to embracing diversity and committed to providing a safe working environment.
To learn more about HCA:
Only short listed candidates will be contacted

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