About HCA:
Established in 1972,  Healthcare Australia (HCA) is Australia’s largest specialist healthcare workforce provider and a registered NDIS provider. We are dedicated to supporting the aged care community with skilled and passionate Home Care Support Workers, helping individuals live independently in their own homes. From Home Care services to NDIS support, we are committed to delivering personalised care tailored to individual needs and lifestyles.

About the Role:
We are seeking a Rostering Officer to join our team based in Melbourne CBD. Reporting to the NDIS Manager you will be the first point of contact for a range of enquiries from clients and staff.  You will join an established team with the responsibility of allocation of shifts to our Support Workers for our NDIS  clients.  This position is permanent, full time Monday to Friday.
  
Responsibilities include:

• Manage the roster according to the Annual Workforce Plan
• Answering phone calls and assisting with client and stakeholder enquiries
• Scheduling of support staff and ensuring all shifts are filled in a timely manner
• Understanding the client needs to match appropriate skilled staff to clients; to deliver services in line with their care plan
• Identifying gaps in the roster, ensuring there is a pool of support workers credentialed and ready for shifts
• Supervision of support workers on a regular basis
• Engage and communicate effectively within all divisions of Home Care
• Reporting incidents immediately in line with the Home Care Incident reporting policies
• Perform ad hoc duties and projects assigned by your manager

To be considered:

• Ability to answer phone/email enquires in a fast-paced environment
• Experience in rostering within the healthcare sector (desirable)
• Driven, passionate and dedicated to scheduling effective services for clients and staff
• Ability to calmly perform in high pressure situations
• Excellent communication and customer service skills
• Must have NDIS Workers Screening Check
• Current or willing to obtain National Police check
• Current or willing to obtain Working with Children check
• Must be Covid-19 Vaccinated

Our culture and benefits:     

We work together as a team, we never forget that we’re people-focused, and we respect relationships with each other.  
HCA provides a flexible and inclusive workplace culture where you have access to excellent benefits, including access to extra leave with a day off for your birthday plus a rewards and benefits platform.  
We are focused on the continual growth and development of our team. This is supported by an exceptional education assistance program that’s accessible by all staff. 

Please apply with your current CV and cover Letter.
   
At HCA we are committed to embracing diversity and committed to providing a safe working environment.
  
Some roles that involve visiting clients or facilities may require you to be fully vaccinated (Boosted) with the TGA-approved COVID-19 vaccine.  The requirement for vaccination is based on the role and site where services are being provided.    If you have any questions or concerns, please contact the hiring manager.                          

To learn more about HCA:
www.healthcareaustralia.com.au

Only short listed candidates will be contacted