Support Specialist / Service Desk (Level II)

At Healthcare Australia (HCA), we are united by a shared commitment: to connect with and support our community of healthcare professionals and clients. As Australia’s largest specialist healthcare workforce provider, we use our digital presence to build our brand, share valuable insights, and foster engagement across the sector. This is more than just a job; it’s an opportunity to shape the voice of a leading healthcare organisation.

As a Senior Applications Support Specialist, you’ll play a critical role in keeping HCA’s business-critical applications running smoothly — acting as a technical expert, problem solver, and trusted partner to both IT and business teams.

You’ll be responsible for advanced application support, system stability, and continuous improvement across our enterprise platforms, ensuring issues are resolved efficiently and with minimal disruption to the business.

What you’ll be doing:

• Provide expert-level support and troubleshooting for enterprise applications

• Manage and resolve complex incidents and service requests in line with SLAs

• Partner with developers, vendors, infrastructure, and security teams to resolve defects

• Support Salesforce and other integrated platforms (where applicable)

• Create and maintain clear technical documentation, guides, and knowledge articles

Let’s talk about you

You’re an experienced and proactive applications support professional who thrives in complex environments. You enjoy solving problems, improving systems, and working collaboratively across teams.

You’ll bring:

• 5+ years’ experience in application support, including time in a senior role

• Strong hands-on experience with application troubleshooting and performance optimisation

• In-depth experience with SQL Server and T-SQL scripting

• Exposure to enterprise applications and integrations (e.g. Salesforce – highly regarded)

• Experience with monitoring and incident tools such as ServiceNow, JIRA, or Splunk

• Knowledge of Windows and/or Linux environments and scripting (e.g. PowerShell)

Bonus points for:

• ITIL or other IT service management certifications

• Experience with SSRS, data extraction, or reporting

• Familiarity with cloud platforms such as Azure or AWS

• Experience supporting HR, recruitment, or business-critical operational systems

Why join HCA?

Bring your expertise to Healthcare Australia and be rewarded with:

• The opportunity to make a real impact in a respected national organisation

• A supportive, collaborative environment that values initiative and improvement

• 7% discount on BUPA Private Health Insurance

• Birthday Leave – a paid day off to celebrate you

This is a hybrid role, with flexibility to be based in Adelaide, Sydney or Melbourne, within our National IS&T Department and reporting to the Applications Manager.

If you have any questions, please contact Renata Lage at renata.lage@healthcareaustralia.com.au.

Veterans are encouraged to apply. At HCA, we are committed to diversity, inclusion, and providing a safe and welcoming workplace for all.