Healthcare Australia (HCA) is Australia’s largest specialist healthcare workforce provider. We are a major provider of healthcare services across Australia, including allied health, primary care, recruitment, NDIS, care services, and training.
Home care is care that comes to you. With HCA’s home care services, you can maintain your independence in your own home for longer. Whether you need a little help around the house or care for more complex lifestyle needs, our in-home care specialists are experts at developing personalised care plans that meet your unique needs.
Are you passionate about supporting a high-performing team of Support Workers? We’re looking for a hands-on Service Delivery Lead to help build a strong, capable workforce that delivers great outcomes for our Home Care clients in Adelaide.
As the Service Delivery Lead, you’ll play a key role in leading and supporting our frontline team to deliver high-quality, person-centred services. Working closely with the Operations Manager and broader team, you’ll be responsible for overseeing a group of dedicated support workers—providing regular supervision, coaching, and mentoring to ensure best practice and client satisfaction. You’ll help implement service delivery improvements, strengthen client engagement, and foster a positive and supportive team culture.
Key Responsibilities:
- Be a positive ambassador for HCA, showcasing us as Australia’s leading Home Care provider
- Work closely with the Operations Team to make sure our clients and care workers have a great experience.
- Deliver outstanding customer service to help attract and retain clients.
- Support recruitment efforts by helping to build and manage a strong care workforce.
- Lead the day-to-day delivery of high-quality home care services to our clients.
- Create and run engagement strategies to support and retain our workforce.
- Represent HCA at community and recruitment events to help attract new care workers.
Let’s talk about you!
This role requires strong and confident relationship building skills, excellent written and verbal communication skills, confidence using MS Office and CRM systems, and excellent time management with the ability to juggle competing priorities. A positive attitude, willingness to learn, and a flexible, proactive approach are essential, along with a strong attention to detail.
Mandatory Requirements
- A current National Police Check (ACIC accredited), stating suitability to work in aged care or with vulnerable persons.
What’s in it for you?
- A fabulous discount on BUPA Private health Insurance – 7%!
- Hybrid Work: Enjoy flexible hybrid working conditions that empower work-life balance
- Access to extra leave with a day off for your birthday plus a rewards and benefits platform
- Salary Packaging – novated leasing available with Smart group
- Be part of a well-respected Australian based organisation of more than 3,000 employees!
- Benefit from ongoing training and support with access to an education allowance to nurture your skills and career
At HCA we are committed to embracing diversity and committed to providing a safe working environment. Veterans are encouraged to apply.
Sounds like the role for you?
We'd love to hear from you, apply now and take the next step in your career!
