Home care is care that comes to you. With HCA’s home care services, you can maintain your independence in your own home for longer. Whether you need a little help around the house or care for more complex lifestyle needs, our in-home care specialists are experts at developing personalised care plans that meet your unique needs.
Are you passionate about making a meaningful difference in the lives of older Australians? We are looking for a proactive and compassionate Care Manager to join our dedicated team, supporting clients across the Warrnambool region.
In this client-facing role, you will be the primary point of contact for new and existing home care clients, guiding them through their aged care journey with empathy and expertise. You’ll be responsible for delivering high-quality, personalised services and developing strong relationships with clients and their support networks.
Key Responsibilities Include:
- Act as the main point of contact for clients, ensuring delivery of exceptional customer service and tailored home care solutions.
- Build and maintain meaningful relationships with clients and their families to understand their goals, preferences, and individual needs.
- Conduct comprehensive assessments and develop personalised care plans that support client independence and wellbeing.
- Monitor service delivery through regular communication, care plan reviews, and client feedback to ensure satisfaction and high standards.
- Guide potential clients through the enquiry and onboarding process with empathy and clarity, helping them make informed choices.
- Promote HCA’s services to referrers and stakeholders to build a strong pipeline of potential clients.
- Work closely with internal teams (Support Worker Service Delivery Lead, Recruitment and Rostering) to ensure services are delivered efficiently and meet client expectations.
- Support workforce planning by contributing to the recruitment and matching of suitable care workers.
What You’ll Bring to the Role:
- Strong communication and relationship-building skills with a customer-first approach.
- A proactive and results-driven mindset, with the ability to meet business targets and deadlines.
- Solid understanding of the Home Care environment or other health-related services.
- Experience in a customer-focused service business. Confidence in engaging stakeholders and building external partnerships.
- Competency with MS Office and Client Relationship Management (CRM) systems.
- Ability to work independently while collaborating as part of a broader team. Event or marketing experience (e.g. attending expos or community events) is a plus.
Mandatory Requirements
- A current National Police Check (ACIC accredited), stating suitability to work in aged care or with vulnerable persons.
What’s in it for you!
We work together as a team, we never forget that we’re people-focused, and we respect relationships with each other. With HCA you’ll be rewarded with:
- A fabulous discount on BUPA Private health Insurance – 7%!
- Hybrid Work: Enjoy flexible hybrid working conditions that empower work-life balance
- Access to extra leave with a day off for your birthday plus a rewards and benefits platform
- Salary Packaging – novated leasing available with Smart group
- Be part of a well-respected Australian based organisation of more than 3,000 employees!
- Benefit from ongoing training and support with access to an education allowance to nurture your skills and career
At HCA we are committed to embracing diversity and committed to providing a safe working environment. Veterans are encouraged to apply.
To learn more about HCA:
www.healthcareaustralia.com.au
Sounds like the role for you?
We'd love to hear from you, apply now and take the next step in your career!
