Manager – Home Care (HCP) – Warrnambool

As we mark over 50 years of success, our commitment to our people remains at the heart of everything we do. We prioritise a healthy work-life balance, create opportunities for career growth, and foster a workplace where every employee feels valued. Together, we play a pivotal role in shaping the future of healthcare in Australia.

About HCA:

Healthcare Australia (HCA) is Australia’s largest specialist healthcare workforce provider. We are a large and diverse healthcare business with a strong presence in the staffing of nursing, community, medical, corporate, allied and Crisis Response Management sectors in all States of Australia.

Manager – Home Care (HCP)- Warrnambool

Lead with Purpose. Deliver with Care!

Are you a passionate and experienced leader ready to make a real impact in the lives of older Australians? Join Health Care Australia (HCA) as a Home Care Manager, where your leadership will drive the delivery of high-quality, customer-focused care across our Warrnambool business, La Bella Life.

This role is within our growing Home Care business, offering the opportunity to shape service excellence, lead a multidisciplinary team, and help scale our services in line with client needs and regulatory standards.

About the Role

As Home Care Manager, you will take ownership of operational performance across designated regions. You’ll be responsible for the leadership of our Customer Care Managers ensuring that care is delivered efficiently, safely, and with compassion.

You’ll collaborate closely with internal and external stakeholders to improve service delivery, drive business growth, and enhance client and employee satisfaction. This is an exciting leadership role where strategy meets hands-on delivery.

Key Responsibilities

• Inspire and lead  teams to deliver exceptional, person-centred care.
• Manage daily operations and performance across Care Management teams.
• Ensure full compliance with the Aged Care Quality Standards and HCA’s internal policies.
• Monitor and drive key performance indicators (KPIs) including client utilisation, retention, and satisfaction.
• Lead workforce planning and development to ensure a capable, high-performing team.
• Collaborate with the Growth team to expand our presence in Warrnambool and support seamless client onboarding.
• Champion HCA’s values and behaviours while fostering a culture of continuous improvement and engagement.
• Manage financial performance and support the achievement of regional budget goals.
• Work closely with Marketing to support local campaigns, community engagement and resource management

Skills & Experience

• Tertiary qualifications in a relevant discipline (preferred).
• Minimum 3 years’ experience in a leadership role within Home Care ideally across multiple sites.
• Strong understanding of the Aged Care Quality Standards and home care operational models.
• Proven ability to lead high-performing teams and drive service delivery outcomes.
• Excellent communication and stakeholder engagement skills.
• Strong financial acumen, with experience managing budgets and business metrics.
• Proficient in Microsoft Office and experienced in using customer management systems (CRMs).
• Highly customer-focused with a commitment to service excellence and continuous improvement.

Mandatory Requirements

• A current National Police Check (ACIC accredited), stating suitability to work in aged care or with vulnerable persons.

With HCA you’ll be rewarded with:

• A fabulous discount on BUPA Private health Insurance – 7%! 
• Hybrid Work: Enjoy flexible hybrid working conditions that empower work-life balance
• Access to extra leave with a day off for your birthday plus a rewards and benefits platform
• Salary Packaging – novated leasing available with Smart group 
• Be part of a well-respected Australian based organisation of more than 3,000 employees!

At HCA we are committed to embracing diversity and committed to providing a safe working environment.  Veterans are encouraged to apply.