Call Centre / Rostering Consultant

At Healthcare Australia (HCA), we are united by a shared commitment to driving innovation and excellence in the healthcare sector. As Australia’s largest healthcare workforce provider, we are shaping the future of care through strategic transformation and a relentless focus on improvement.

This is more than just a job — it’s an opportunity to be part of meaningful change that positively impacts patients, clients, and healthcare professionals every day.

We have a new opportunity for a Call Centre / Rostering Consultant to join our fast-paced Nursing team and play a pivotal role in ensuring seamless workforce coverage and operational efficiency.

Working within a close-knit team, you will manage competing priorities, make confident decisions, and collaborate closely with consultants, clients, and nursing staff. Your primary focus will be rostering, filling shifts quickly, and maintaining continuity of care across multiple healthcare sites.

This is a high-volume, fast-paced role suited to someone who thrives in an environment with frequent calls, shifting priorities, and multiple tasks happening at once. You’ll manage a large number of inbound and outbound calls daily, respond to urgent staffing requests, and ensure shifts are filled efficiently and accurately. If you enjoy engaging with clients and healthcare professionals to find solutions and meet their needs, this is a role you’ll love.

To deliver operational excellence, you will also:

• Coordinate and manage client shift requests across multiple healthcare sites
• Manage a high volume of inbound and outbound calls daily
• Monitor workforce availability and proactively address coverage gaps
• Manage competing priorities in a dynamic environment
• Ensure compliance and booking requirements are met at all times
• Build relationships that go above and beyond with our workforce and clients

Let’s talk you! 

As a Call Centre / Rostering Consultant, you are organised, resilient, and energised by a busy desk. You are confident working independently and taking ownership of your workload while remaining a collaborative team player, and you thrive on building strong relationships.

You bring experience working in a call centre or high-volume administration environment, with the confidence to manage a large volume of daily calls. Your strong attention to detail supports accurate data entry, and you are comfortable working with minimal supervision.

You communicate clearly, take a solutions-focused approach, and demonstrate the resilience to remain calm and professional under pressure. Experience within healthcare or agency nursing will be highly regarded.

Bring your energy and be rewarded with:

• Access to a comprehensive rewards and benefits platform
• A paid day off on your birthday each year
• Ongoing training and career development opportunities

If you’re looking for a dynamic, high-energy rostering role where you can make a real impact within our agency nursing team, we’d love to hear from you.

For further information, please contact Renata Lage at renata.lage@healthcareaustralia.com.au

Veterans are encouraged to apply. We are committed to embracing diversity and providing a safe and inclusive working environment for all employees.

At HCA we are committed to embracing diversity and committed to providing a safe working environment.