At Healthcare Australia (HCA), we are united by a shared commitment: to provide exceptional care to those who need it most. We believe that every person deserves to be treated with dignity and respect, especially in circumstances where they are most vulnerable. This is more than just a job; it is an opportunity to use your skills to create a profound and positive impact on the lives of individuals in our care. At HCA, this is where care begins.
Make meaningful connections! Grow a service that truly helps people!
Are you a people person who loves supporting others and making a difference in their lives?
We’re looking for someone who enjoys building relationships and has experience in Home Care onboarding, intake, assessments, or client engagement to help grow our Home Care services across Melbourne.
In this role, you’ll work closely with our supportive State and Marketing Teams to connect with potential clients and referral partners, helping them understand how HCA can support them to live safely and independently at home.
What you’ll be doing:
- Speaking with potential clients, families, and referrers about our Home Care services
- Managing enquiries, conducting initial conversations, and guiding people through the onboarding and sign-up process
- Conducting basic needs assessments and understanding client goals to ensure the right service fit
- Building a strong pipeline of prospective clients and identifying opportunities to expand our reach
- Attending community and networking events—and helping plan them too
- Working with internal teams to ensure new clients transition smoothly into care and services
Let’s talk about you!
You must have experience in Home Care, aged care, community services, intake/onboarding, or client coordination, and you’re confident engaging with clients, families, and referrers. You’re organised, proactive, and someone who follows through—whether that’s managing enquiries, updating the CRM, or building lasting relationships.
Most importantly, you’re passionate about helping people maintain choice, dignity, and independence at home.
What we offer:
- Full training and support from a friendly, experienced team
- A meaningful role where your work has real impact
- Opportunities to grow your career with one of Australia’s leading healthcare providers
You’ll need a current Working with Children Check and a Police Check (dated within the last 12 months). Experience attending or coordinating events is a bonus!
Our culture and benefits:
With HCA you’ll be rewarded with:
- A fabulous discount on BUPA Private health Insurance – 7%!
- Enjoy flexible hybrid working conditions that empower work-life balance
- Access to extra leave with a day off for your birthday plus a rewards and benefits platform
- Salary Packaging – novated leasing available with Smart group
- Be part of a well-respected Australian based organisation of more than 3,000 employees!
- Benefit from ongoing training and support with access to an education allowance to nurture your skills and career
At HCA we are committed to embracing diversity and committed to providing a safe working environment. Veterans are encouraged to apply.
Sounds like the role for you?
We'd love to hear from you, apply now and take the next step in your career!
