Your Privacy Matters

Protecting Your Information with Care.

At Healthcare Australia, we believe that diversity is strength and inclusion is action. We are committed to creating a safe, respectful, and empowering environment for our employees, contractors, clients, and the communities we serve.

As Australia’s leading healthcare workforce solutions provider, we operate across a broad and diverse landscape—and we know that to deliver exceptional care and support, we must reflect and embrace the full spectrum of human experience.

Our Privacy Commitment

We comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

We follow relevant health records laws in each Australian state and territory.

We only collect, use, and disclose personal information necessary to provide safe, high-quality healthcare.

We take a “privacy by design” approach across all our systems and operations.

What Information We Collect

We may collect personal and sensitive information such as:
Full name and contact details
Date of birth and demographic data
Qualifications and employment history (for candidates)
AHPRA registration and compliance documents
Medical history and treatment information (for clients and patients)
Bank and superannuation details (for payroll purposes)

How We Use Your Information

Your information may be used for:

Matching healthcare professionals to roles or shifts
Managing client services and care plans
Ensuring regulatory compliance (e.g., AHPRA, NDIS, ACQSC)
Payroll and HR purposes
Service improvement, analytics, and quality assurance
Legal or emergency obligations

We do not sell or trade your information to third parties

How We Protect Your Data

Secure cloud-based systems and encrypted data storage

Role-based access controls and mandatory staff training

Regular audits and privacy impact assessments

Incident and breach response protocols aligned with the Notifiable Data Breaches Scheme

24/7 SOC services protecting IT infrastructure and assets from cyber threats.

Sharing Your Information

We may share personal information with:

Government regulators (e.g. AHPRA, Medicare, ACQSC)
Healthcare facilities or clients (with your consent)
Technology and compliance partners under strict agreements
Emergency services where there is a threat to health or safety

All third parties must comply with our privacy and security standards.

Your Rights

You have the right to:

Access your personal information
Request corrections to your data
Withdraw consent (where applicable)
Make a privacy complaint

You can exercise these rights by contacting our Privacy Officer (details below).

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How to Contact Us

If you have questions, feedback or concerns about your data, please contact:

Privacy Officer

Healthcare Australia

Phone +61 2 9024 3241

Email privacy@healthcareaustralia.com.au

You can also request a copy of our full Privacy Policy.