Healthcare Australia (HCA) is Australia’s largest specialist healthcare workforce provider. We are a major provider of healthcare services across Australia, including allied health, primary care, recruitment, NDIS, care services, and training.
About the Role
As a Customer Care Manager, you’ll be the primary point of contact for our customers, ensuring the delivery of high-quality services and support. You’ll manage a caseload of customers, develop tailored support plans, and work collaboratively with internal teams to enhance both customer and workforce experiences. This role is pivotal in maintaining compliance, driving continuous improvement, and fostering strong relationships with customers and referrers.
Key Responsibilities:
Deliver outstanding customer service and manage customer relationships.
Conduct assessments and develop support plans aligned with customer needs and funding.
Collaborate with the State Team to ensure service excellence.
Monitor service delivery and compliance within the Aged Care standards.
Maintain accurate documentation and manage funding budgets effectively.
Support business development and workforce onboarding initiatives.
Promote HCA services to meet growth targets and KPIs.
Let’s talk about you!
You bring relevant tertiary qualifications or experience in healthcare, along with a strong understanding of Aged Care, or related services. Your excellent communication, time management, and relationship-building skills are complemented by your proficiency in MS Office and CRM systems, and a proactive, customer-focused mindset. Support at home experience would be favourable.
Bring your passion to HCA and be rewarded with:
A chance to work within a well-respected Australian organization with over 1000 employees, including doctors, nurses, and allied health professionals.
Fancy a discount on BUPA Private health Insurance – 7%!
HCA recognises flexibility can improve employee wellbeing and provides all eligible office-based roles the opportunity to work from home up to 2 days per week on an informal basis.
Work Life Leave – get 5 additional days off after 1 year, once annual leave is used
Birthday leave – this is your paid, special day off to celebrate, relax and make the most of your birthday!
Have any questions or further assistance about the role , please contact Lynne Tuck on lynne.tuck@healthcareaustralia.com.au
Veterans are encouraged to apply. At HCA we are committed to embracing diversity and committed to providing a safe working environment.
Sounds like the role for you?
We'd love to hear from you, apply now and take the next step in your career!
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