Donor & Surrogacy Program Coordinator (Administrator)

  Donor & Surrogacy Program Coordinator (Administrator)
Brisbane CBD QLD 4000
 
�� Brisbane CBD | Full-Time or Part Time  | $60,000-$70,000 + Super
12 months fixed contract – view for renewal or permanency 
 
An established and highly regarded Brisbane CBD fertility clinic, part of one of Australia’s leading fertility networks, is seeking a motivated and detail-oriented Donor & Surrogacy Program Coordinator to join their growing ART team.
 
This is an exciting opportunity to work within a large, progressive donor and surrogacy program supporting individuals and couples on their journey to parenthood through de-identified and known egg and embryo donation, as well as surrogacy arrangements.
 
About the Role
Due to continued growth within the Donor Program, we are looking for a committed professional with strong administrative capability and exceptional customer service skills.
This position plays a critical role in ensuring the seamless coordination of donor and surrogacy programs while maintaining full compliance with national and state-based legislation. You will work closely with fertility specialists, counsellors, scientists, and patients in a highly sensitive, patient-focused environment.
The role requires outstanding attention to detail, strong organisational skills, and the ability to manage confidential information with professionalism and empathy.
 
Key Responsibilities
Program Coordination & Compliance

• Manage registration, documentation, and compliance for donors and intending parents in accordance with Australian ART regulations
• Coordinate medical, counselling, and donation appointments
• Maintain accurate donor and surrogacy records, including family limits, screening, and storage requirements
• Conduct audits of donor and surrogacy inventory, records, and storage periods
• Liaise with internal and external stakeholders, escalating complex matters when required
• Provide ongoing support and advocacy for donors throughout their program journey
• Maintain compliance tracking systems and contribute to quality improvement initiatives

 
About You
You are an organised and compassionate professional who thrives in a structured environment requiring accuracy and discretion.
Essential:

• Proven administration experience

Desirable:

• Healthcare administration experience
• Exposure to Assisted Reproductive Technology (ART) or donor program coordination
• Understanding of Australian ART legislation and regulatory frameworks

Skills & Attributes:

• Strong attention to detail and time management
• Exceptional written and verbal communication skills
• High level of digital and administrative proficiency
• Ability to work independently and collaboratively
• Professional judgement and problem-solving capability
• Empathy, cultural sensitivity, and patient-centred approach

 
What’s on Offer

• Salary package: $60,000-$70,000 + Superannuation depending on Qualifications and Experience
• Central Brisbane CBD location
• Supportive and collaborative clinical environment
• Opportunity to work within one of Australia’s leading fertility service providers
• Meaningful role contributing to life-changing patient journeys

 
�� Why apply through Healthcare Australia

• Designated consultant to support you through the recruitment process
• Preparation advice regarding resume, cover letter and interview success
• Specific information regarding the role provided before application
• Additional job options and opportunities if unsuccessful
• Exceptional service and quick progression through recruitment process
• Feedback requested and provided at all stages
• Continued communication and support after employment has commenced

 
How to Apply
For more information on this exciting opportunity, please call Sharon Eden, Senior Permanent Recruiter, on 07 3099 8513 today. Or email sharon.eden@healthcareaustralia.com.au
If you are a fertility health leader — or an experienced ART professional ready to take the next step — this is a rare opportunity to contribute to and support donor and surrogacy services within a leading fertility organisation.