Our Privacy Commitment
We comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
We follow relevant health records laws in each Australian state and territory.
We only collect, use, and disclose personal information necessary to provide safe, high-quality healthcare.
We take a “privacy by design” approach across all our systems and operations.
What Information We Collect
- We may collect personal and sensitive information such as:
- Full name and contact details
- Date of birth and demographic data
- Qualifications and employment history (for candidates)
- AHPRA registration and compliance documents
- Medical history and treatment information (for clients and patients)
- Bank and superannuation details (for payroll purposes)
How We Use Your Information
Your information may be used for:
- Matching healthcare professionals to roles or shifts
- Managing client services and care plans
- Ensuring regulatory compliance (e.g., AHPRA, NDIS, ACQSC)
- Payroll and HR purposes
- Service improvement, analytics, and quality assurance
- Legal or emergency obligations
We do not sell or trade your information to third parties
How We Protect Your Data
Secure cloud-based systems and encrypted data storage
Role-based access controls and mandatory staff training
Regular audits and privacy impact assessments
Incident and breach response protocols aligned with the Notifiable Data Breaches Scheme
Sharing Your Information
We may share personal information with:
- Government regulators (e.g. AHPRA, Medicare, ACQSC)
- Healthcare facilities or clients (with your consent)
- Technology and compliance partners under strict agreements
- Emergency services where there is a threat to health or safety
All third parties must comply with our privacy and security standards.
Your Rights
You have the right to:
- Access your personal information
- Request corrections to your data
- Withdraw consent (where applicable)
- Make a privacy complaint
You can exercise these rights by contacting our Privacy Officer (details below).
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How to Contact Us
If you have questions, feedback or concerns about your data, please contact:
Privacy Officer
Healthcare Australia
Phone
+61 2 9024 3241
EmailYou can also request a copy of our full Privacy Policy.
