Home care is care that comes to you. With HCA’s home care services, you can maintain your independence in your own home for longer. Whether you need a little help around the house or care for more complex lifestyle needs, our in-home care specialists are experts at developing personalised care plans that meet your unique needs.
Are you an experienced Customer Care Manager, Care Coordinator or Client Manager with a passion for supporting older Australians? Join Healthcare Australia as a Customer Care Manager – Home Care, supporting clients across the Armidale region.
In this client-facing role, you will be the primary point of contact for new and existing home care clients, guiding them through their aged care journey with empathy and expertise. You’ll play a key role in delivering high-quality, personalised services while building strong, trusted relationships with clients and their support networks.
Key Responsibilities Include:
- Act as the main point of contact for clients, delivering exceptional service and tailored home care solutions
- Build strong relationships with clients and families to understand their needs and develop personalised care plans that promote independence and wellbeing
- Monitor service delivery and client satisfaction through regular communication and reviews
- Collaborate with nurses, allied health professionals, and internal teams to coordinate care and ensure seamless service delivery
- Support new client enquiries and onboarding with empathy, helping match suitable care workers to client needs
- Contribute to local business growth through relationship-building and community engagement
Let’s talk about you!
You’re a natural relationship builder who thrives in a customer-focused role. You bring warmth, professionalism, and a proactive mindset, along with the ability to balance client care with achieving business outcomes.
- Strong communication and interpersonal skills with a customer-first approach
- A proactive and results-driven mindset, with the ability to meet targets and manage competing priorities
- Experience in Home Care, Aged Care, NDIS, or a similar health-related service
- Confidence engaging stakeholders and building external partnerships
- Comfortable using MS Office and CRM systems
- Ability to work independently while contributing to a supportive team environment
- Experience attending community events or networking locally will be highly regarded
Mandatory Requirements
- A current National Police Check (ACIC accredited), stating suitability to work in aged care or with vulnerable persons.
With HCA you’ll be rewarded with:
- A fabulous discount on BUPA Private health Insurance – 7%!
- Hybrid Work: Enjoy flexible hybrid working conditions that empower work-life balance
- Access to extra leave with a day off for your birthday plus a rewards and benefits platform
- Salary Packaging – novated leasing available with Smart group
- Be part of a well-respected Australian based organisation of more than 3,000 employees!
At HCA we are committed to embracing diversity and committed to providing a safe working environment. Veterans are encouraged to apply.
Sounds like the role for you?
We'd love to hear from you, apply now and take the next step in your career!
