Managed Services
Focus on care. We’ll run the workforce operations behind it.
Healthcare Australia runs all or part of your workforce function, from contingent workforce management to master and neutral vendor programs, reducing cost, risk and administration while you keep full visibility and control.
Workforce Management is Getting Harder
2 in 5
Professional occupations in national shortage, with health among the most affected
44%
Fill rate for health professional roles in 2023, with 1.3 suitable applicants per vacancy
541,900
New jobs projected in health care and social assistance over the decade to 2035
Nearly 2.4 million
People employed in health care and social assistance, Australia’s largest industry
Why Providers Outsource Workforce Management to Healthcare Australia?
175,000+
Healthcare Professionals in our national workforce network to draw on
One accountable partner
We run the service, you oversee it
National Coverage
Multi-site programs in every state and territory
50+ years
Supporting Australian healthcare providers
Managed Services
Your workforce function, managed end-to-end.
Managing a healthcare workforce is a full-time job in itself. Sourcing, credentialling, rostering, compliance and reporting all take focus away from care.
We take it off your plate. Our managed services run all or part of your workforce function, so your team can focus on care while we handle the complexity behind it.
Our managed services include:
- Contingent workforce management
all temporary and agency labour managed through one program
- Master vendor
HCA fills your requirements first and manages approved second-tier suppliers
- Neutral vendor
HCA manages your supplier panel impartially, with no preference for its own staff
- Rostering and fulfilment
shifts scheduled, released and filled against agreed service levels
- Credentialling and compliance
every worker verified before placement, whichever supplier they come from
- Payroll, billing and reporting
consolidated invoicing, spend analytics and SLA reporting
One Partner for the Whole Workforce
Managing multiple agencies, systems and compliance obligations drains time and money.
We consolidate it into a single managed service, with one partner accountable for sourcing, credentialling, rostering, compliance and reporting across your entire contingent workforce. Backed by a national network and proven technology, we reduce cost, risk and administration while improving visibility and control.
Neutral by design
In a neutral vendor program, every approved supplier receives shifts at the same time and on the same terms, and fill performance is reported transparently, including HCA’s own.
.
1. Discovery
current suppliers, spend, rates, and compliance baseline
2. Design
model, service levels, rate card and reporting agreed
3. Transition
suppliers onboarded and workers credentialled with no gap in cover
4. Optimise
regular reviews to reduce sped and lift fill rates
CASE STUDY
Enhanced Workforce Solutions for Aged and Acute Care
- Up to 20% reduction in spend year-on-year
- Agency expenditure reduced through centralised systems and technology
Managed Workforce for Every Setting
From hospital networks to aged care and community providers, HCA manages workforce programs across Australia’s health sector.
Public Health & Health Networks
Private Health
Aged Care
Home Care
NDIS & Disability
Community Health
Government
Mental Health
Not-for-Profit
Visibility, Control and Compliance
Our managed services run on technology that gives you full visibility and control while we handle the day-to-day.
- Real-time fill and roster visibility
see every open, filled and unfilled shift
- Credential and compliance tracking
expiring credentials flagged before they become a risk
- Spend and cost analytics
spend by site, unit, supplier and role
- SLA and performance reporting
fill rates and response times against agreed targets
- Consolidated invoicing
one invoice across all suppliers
You keep complete oversight while we carry the operational load.
Case Studies
Let us manage the workforce
Whether you want to outsource part of your workforce function or all of it, HCA can run a managed service that cuts cost and complexity while keeping you in control. Healthcare Australia is where care begins.
LATEST INSIGHTS
