About Us:
Now in our 51st year, as an employer today we focus on our people to ensure a great home/work life balance.  We’re proud of our heritage and progressive about the future.

We play a crucial role in shaping the future of Healthcare in Australia; we encourage hybrid working arrangements, and we enjoy a working environment where our employees feel valued.

HCA is a registered provider and offers leading disability support services across the Nation through the National Disability Insurance Scheme (NDIS) government funding. From Nursing and Complex Care to day-to-day support, our goal is to provide the best quality support and care based on the participant’s lifestyle and needs.

The Role:

Located in St. Kilda Road Melbourne, with a dedicated focus on the client, the primary focus of a Customer Care Manager is to provide care coordination to a broad range of customers/clients who receive funded supports via the NDIS.

Utilising your professional skills and working closely with the team, you will  assist clients/customers to strengthen their abilities and develop a workable plan to implement supports and participate more fully in the community. 

This is an exciting opportunity to become an integral member of our team and further build on the growth and success of our Melbourne business. As an employer, HCA has a strong reputation in promoting from within and recognising hard work.

This role represents a great chance to learn and showcase your people skills in a fast paced and varied environment, training provided.

Key Responsibilities include:

• Develop and cultivate HCA existing and prospective relationships that are based on trust, shared experience and customer outcomes
• Manage a caseload of customers and deliver excellent customer experience
• Develop support plans that support the delivery of quality outcomes for customers in line with their funding and service plan
• Maintain and manage the funding budgets and supports to meet the customers’ needs and ensure customer funding is managed effectively
• Maintain communication with customers regularly regarding funding and service delivery
• Monitor the successful delivery of customer outcomes and conduct service reviews at agreed times
• Complete all service delivery compliance and reporting requirements including Quoting, Service Agreements, Funding and Debt Management Activities and Plan Reviews
• Ensure all customers’ documentation and case notes are up to date, complete and of a high standard
• Work collaboratively with the Recruitment and Rostering teams to onboard and build our workforce capacity and capability to deliver an excellent workforce experience

To be successful in this role, our ideal candidate will demonstrate:

• Current or willing to obtain National Police check
• Current or willing to obtain NDIS workers screening check
• Current or willing to obtain Working with Childrens Check
• 2 x Covid-19 Vaccinations 
• Excellent communication and customer service skills
• Proficient in using Microsoft applications, such as outlook and excel
• Looking to establish your career in NDIS
• Minimum 1-2 years’ experience in administrative or a similar role
• Ability to calmly perform in high pressure situations
• Emotionally intelligent and an ability to emphasis with customers and respond to their ever-changing needs

About HCA:

Healthcare Australia (HCA) is Australia’s largest specialist healthcare recruitment and staffing provider. We are a large and diverse healthcare business with a strong presence in the staffing of nursing, community, allied and Crisis Response Management sectors in all States of Australia. 

Our Benefits:

• People-Centric Culture: Experience a workplace where people are at the heart of everything we do, guided by our core values.
• High-Quality Product: Work with a top-notch product, ensuring your efforts are backed by excellence
• Supportive Team: Thrive in a close-knit, friendly, and supportive team environment
• Continuous Development: Benefit from ongoing training and support with access to an education allowance to nurture your skills and career
• Hybrid Work: Enjoy flexible hybrid working conditions that empower work-life balance
• Generous Leave: Access extra leave (conditions apply) to recharge and rejuvenate and a day off for your birthday

Our Culture:    
  
We are a team working together, we never forget that we’re people-focused. We respect human relationships and aim to make a big difference in people’s lives across the country.  We embrace a culture of inclusivity and we align our actions with Our Values:  
  
We are accountable   |   We care |   We are team players   |   We are leaders  |  We understand your needs
  
Working for HCA will put you in a strategic position, with opportunities for career growth and development along with financial and non-financial benefits. Healthcare Australia will continue to grow at exponential levels over the next few years and offers significant career advancement opportunities for the successful applicant.
This is an opportunity to make your mark within a friendly, supportive, and growing organisation. Please apply with your current CV and cover Letter.
   
It is a requirement of HCA that all employees are double vaccinated for COVID.  Some roles that involve visiting clients or facilities may require you to have a booster.  If you have any questions or concerns, please contact the hiring manager
  
At HCA we are committed to embracing diversity and committed to providing a safe working environment.
  
To learn more about HCA:
www.healthcareaustralia.com.au
  
Only short listed candidates will be contacted