How to change NDIS providers How to change NDIS providers

How to change NDIS providers

If you’re an NDIS participant, you remain in control of your plan and have a choice over who will act as your service provider and support coordinator. If you wish to change service providers, here's everything you need to know.

Changing NDIS Provider Choosing HCA as your Registered NDIS provider

HCA is well-positioned in the marketplace to be able to take on existing NDIS participants who are unhappy with their current provider. Our 49+ years’ experience in the healthcare industry as well as our abundant resources enables us to ensure that each one of our NDIS participants are happy.

 

To switch NDIS providers, you must locate your service agreement. This is an important document as it helps to protect your rights, especially in circumstances such as changing service providers.

To change your NDIS service provider, follow these 3 simple steps:

1. Check the terms and conditions of your service agreement

This agreement will give you information on any termination periods or cancellation fees that may apply when cancelling the services of your current provider.

2. End the service agreement with your current service provider

This should be done in writing – ideally as in an email - so that your current provider is aware of your request to formally end the agreement that you have with that NDIS provider.

3. Remove your service booking on the MyPlace portal.

You will need to talk to your current provider and request this of them so that your new provider can create their own service booking for you.

NDIS services Personal services

Whether you just need a little help getting your day started or more ongoing assistance, we’ll help you with your everyday life.

NDIS services Allied Services

Our allied health professionals will work with you to give you the best care possible so that you can live a healthy life.

NDIS Services Nursing and Complex Care

As a trusted healthcare provider for almost 50 years, we have a team of qualified carers and nurses with clinical, operational, and disability expertise who can assist with your transition from hospital to home or residential facility.

NDIS services Supported Independent Living (SIL)

From complex care to minimal SIL support, HCA’s Supported Independent Living properties are brand new, fully accessible, and can be programmed to suit your individual needs.

NDIS Services Community Access

Getting out and engaging with friends and the community is just as important as enjoying your home environment. We’ll help to ensure you’re able to lead a life that’s active and meaningful.

Whether you want to learn new skills or need personal assistance getting to and from appointments or recreational activities, we’ll keep you connected.

Here's how we can help

Free advice

We have a supportive team to help you on your journey. Meet with us to understand your options better – we’ll come to you for free, with no obligation on your part.

Personalised 1 on 1 approach

Customer service underpins everything we do.
Our primary aim is to provide high quality, highly customisable and individual support services.

We find the right fit

Customer service underpins everything we do.
Our primary aim is to provide high quality, highly customisable and individual support services.

Availability

For your peace of mind, we offer round the clock, 24/7 phone assistance to help you with any emergencies.

A wide reach

If you move, we’ll move with you. Whether you’re making a tree change or a sea change, we have services in most states, metropolitan and regional cities.

Quality care

Backed by an experienced healthcare organisation with a proven record providing professional healthcare staff, we know the difference that quality care makes.

Helpful Information

NDIS Explained

The National Disability Insurance Scheme (NDIS) is a new way of providing Australians under 65 who have a permanent and/or significant disability, with funding to receive the necessary care and supports to achieve their goals.

Learn more

Disability Care Fees & Funding Options

The NDIS is designed to provide you with funding for necessary supports and services to improve your everyday life. The amount of funding you receive is based on your individual plan and needs to last for the entire duration, typically 12 months after your plan started.

Learn more

NDIS Provider

We’re Australia’s largest healthcare solutions provider with over 49 years’ experience. We provide disability and in-home support services to State Funded, NDIS and HACC participants throughout Australia lorem ipsum dolor.

Learn more

Discover all you need to know about the NDIS

The NDIS can be confusing with so many providers out there. That’s why we created a simple, all in one guide just for you.

Get in touch

What can we assist you with?

Get in Touch
General enquiry - in-line
Get in Touch
Allied Health
Get Free NDIS advice
NDIS and Disability Sign up for Support
Step 1 of 6
Personal information
We're here to support you with whatever you need. Once you enter your details below, a dedicated member of the team will review your information and get in touch in the next 24 hours.
Get free Home Care advice
Homecare
Step 1 of 3
Step 1 of 3
Personal information
Get in Touch
Corporate Health
Get in touch
Step by Step guide to working in Australia
Allied Health Graduate Guide
Train your staff - Enquire Now
Recruitment - General Enquiry
Step 1 of 3
Personal information
We're here to support you with whatever you need. Once you enter your details below, a dedicated member of the team will review your information and get in touch in the next 24 hours.
Allied Health Enquiry
Corporate Health General Enquiry
COVAX Enquiry
Rural and Remote Guide
Download Home care Guide
Download NDIS Guide
Enquire about Training and Courses
Personal information
We're here to support you with whatever you need. Once you enter your details below, a dedicated member of the team will review your information and get in touch in the next 24 hours.
Flu Vaccination Request a Quote
For Employers General Enquiry
Rapid Antigen Testing - Request a Quote
Register to receive relevant jobs
Register For Jobs
Step 1 of 3
Step 1 of 3
Personal Information
//
Request Demo
Online Learning Platform Demo

Enter some simple information and get your free demo

Search by Topic