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How to change NDIS providers How to change NDIS providers

How to change NDIS providers

If you’re an NDIS participant, you remain in control of your plan and have a choice over who will act as your service provider and support coordinator. If you wish to change service providers, here's everything you need to know.

To change your NDIS service provider, follow these 3 simple steps:

1. Check the terms and conditions of your service agreement

This agreement will give you information on any termination periods or cancellation fees that may apply when cancelling the services of your current provider.

2. End the service agreement with your current service provider

This should be done in writing – ideally as in an email - so that your current provider is aware of your request to formally end the agreement that you have with that NDIS provider.

3. Remove your service booking on the MyPlace portal.

You will need to talk to your current provider and request this of them so that your new provider can create their own service booking for you.

Changing NDIS Provider Choosing HCA as your Registered NDIS provider

HCA is well-positioned in the marketplace to be able to take on existing NDIS participants who are unhappy with their current provider. Our over 50 years’ experience in the healthcare industry as well as our abundant resources enables us to ensure that each one of our NDIS participants are happy.


To switch NDIS providers, you must locate your service agreement. This is an important document as it helps to protect your rights, especially in circumstances such as changing service providers.

Here's how we can help

Free advice

We have a supportive team to help you on your journey. Meet with us to understand your options better – we’ll come to you for free, with no obligation on your part.

Personalised 1 on 1 approach

Customer service underpins everything we do.
Our primary aim is to provide high quality, highly customisable and individual support services.

We find the right fit

Customer service underpins everything we do.
Our primary aim is to provide high quality, highly customisable and individual support services.


For your peace of mind, we offer round the clock, 24/7 phone assistance to help you with any emergencies.

A wide reach

If you move, we’ll move with you. Whether you’re making a tree change or a sea change, we have services in most states, metropolitan and regional cities.

Quality care

Backed by an experienced healthcare organisation with a proven record providing professional healthcare staff, we know the difference that quality care makes.

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Disability Care Fees & Funding Options

The NDIS is designed to provide you with funding for necessary supports and services to improve your everyday life. The amount of funding you receive is based on your individual plan and needs to last for the entire duration, typically 12 months after your plan started.

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We’re Australia’s largest healthcare solutions provider with over 49 years’ experience. We provide disability and in-home support services to State Funded, NDIS and HACC participants throughout Australia lorem ipsum dolor.

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