COVID-19 information for participants, consumers, and clients
In preparation for a confirmed case or an outbreak of COVID-19 in HCA participants, consumers and clients, HCA has an extensive library of resources to support the contingency of services and supports to maintain our consumer health and wellbeing. Click here to learn more.
How do I make a complaint? | NDIS Resources
Call 1300 422 111 or email [email protected]
Contact us by whatever means makes you feel most comfortable. We value your opinion and that’s why we have a dedicated team to respond to any concerns or issues you may have within 48 hours. We respect your privacy and assure your confidentiality.
NDIS Code of Conduct | NDIS Resources
https://www.ndiscommission.gov.au/providers/ndis-code-conduct
The NDIS Code of Conduct promotes the delivery of safe and ethical services by setting an expectation for the conduct of both NDIS workers and providers.
NDIS Quality and Safeguards Commission | NDIS Resources
http://www.ndiscommission.gov.au/
The NDIS Quality and Safeguards Commission is an independent agency established to improve the quality and safety of NDIS supports and services.
Translating and Interpreting Service (TIS National) | NDIS Resources
A national interpreting service provided by the Department of Home and Affairs for participants who prefer another language other than English.
Centrelink (National)
https://www.servicesaustralia.gov.au/
The collective site for social and health payment services including Centrelink, Medicare, Child support and other services.
National Disability Insurance Agency
The official site of the NDIA, access your plan, providers, news, updates and more.
NDS (National Disability Services)
National Disability Services (NDS) is Australia’s peak body for non-government disability service organisations, representing more than 1100 non-government service providers.
HCA – NDIS Services Charter
The Services Charter underpins our commitment to the delivery to services and best practice to all people with a disability that we support or who access our services.
Australian Disability Peaks and Advocacy Directory
People with Disability Australia Incorporated (PWDA) is a national disability rights and advocacy organisation. A cross-disability focus representing the interests of people with all kinds of disability.
Australian Disability Peaks and Advocacy Directory
https://www.afdo.org.au/resource-disability-advocacy-organisations
Translating & Interpretation Services (TIS National)
The Translating and Interpreting Service (TIS National) provides access to phone and on-site interpreting services in over 150 languages.
Beyond Blue Information (National)
Beyond Blue provides information and support to help everyone in Australia achieve their best possible mental health, whatever their age and wherever they live.
Australian Human Rights Commission
The Australian Human Rights Commission is Australia’s national human rights institution. The Australian Human Rights Commission is an independent statutory authority which is responsible for investigating alleged infringements of Australia’s anti-discrimination legislation.
Complaint Resolution and Referral Service (CRRS) / (Disability Advocacy Resource Unit)
DARU is unique in Australia as a dedicated resource unit funded to work with disability advocacy organisations to promote and protect the rights of people.