Helpful Resources

Complaints

Call 1300 422 111 or email [email protected]

Contact us by whatever means makes you feel most comfortable. We value your opinion and that’s why we have a dedicated team to respond to any concerns or issues you may have within 48 hours. We respect your privacy and assure your confidentiality.

My Aged Care

http://www.myagedcare.gov.au

My Aged Care is an Australian Government website and phone line to help you find out what aged care services may be available to help you.

Older Persons Advocacy Network (OPAN)

http://www.opan.com.au

OPAN is a free service that offers the support to you and your family to understand and exercise your aged care rights.

Department of Health – ageing and aged care

http://www.agedcare.health.gov.au

The Australian Government website offers further information and fact sheets for any questions you or your family may have regarding home care packages. There is information on consumer-directed care, fees and subsidies and the home care package program.

Aged Care Quality And Safety Commission

http://www.agedcarequality.gov.au

The role of the Commission is to protect and enhance the safety, health, well-being and quality of life of people in aged care.

Carer Gateway

http://www.carergateway.gov.au

A national online and phone service that provides practical information and resources to support carers. The interactive service finder helps carers connect to local support services.

Home Care Today

http://www.homecaretoday.org.au

A ‘One Stop Shop’ for consumers with questions about Consumer Directed Care and Home Care Packages. Home Care Today has developed many resources which are freely available from their website.

Advance Care Planning Australia

https://www.advancecareplanning.org.au

Advance care planning is a routine part of a person’s health care. Advance Care Planning Australia is a national program that provides information and resources to individuals, care workers and healthcare professionals.

Palliative Care Australia

http://palliativecare.org.au

Palliative Care Australia represents all those who work towards high-quality palliative care for all Australians. Their goal is to improve access to and promote the need for, palliative care.

Dementia Support Australia

https://www.dementia.com.au/services

A national service, supported by funding from the Australian Government. Their role is to improve the quality of life for people living with dementia and their carers.