Now in our 51st year, as an employer today we focus on our people to ensure a great home/work life balance. 
We play a crucial role in shaping the future of Healthcare in Australia; we offer opportunities to further your career, and we enjoy a working environment where our employees feel valued.

About the role:
Outstanding opportunity for a true ‘people person’ to continue to drive our successful  business to new levels!  

The successful candidate will work closely with the Home Care State Manager and Marketing Manager to develop and implement growth strategies and engagement approaches.   Their primary focus will be to convert quality leads and pathway to service with the Home Care Operations team.

This hybrid role has a dedicated focus on the customer; managing an existing client base, building relationships and working collaboratively with the State Team to ensure that services delivered are of a high quality, offer an excellent customer service and workforce experience.

Responsibilities include:

• Leading the development and implementation of the State Business Development and Engagement Plan
• Independently establish and manage partnerships with a range of service provider and related organizations
• Develop and coordinate strategies and activities to engage stakeholders and maintain effective relationships
• Lead and represent HCA in forums, expos, and networking events
• Manage a caseload of customers and deliver an excellent customer experience
• Develop support plans that support the delivery of quality outcomes for customers in line with their funding and service plan
• Monitor the successful delivery of customer outcomes and conduct document service reviews at agreed times
• Complete all service delivery compliance and reporting requirements including Quoting, Service Agreements, Funding and Debt Management Activities and Plan Reviews
• Maintain and manage the funding budgets and supports to meet the customers’ needs and ensure customers’ funding is managed effectively for the funding dates
• Maintain communication with customers, support coordinators and plan managers regularly regarding funding and service delivery
• Work in partnership with the Home Care teams – recruitment, client services team, care coordinators, rostering and compliance teams to support the Customer Experience
• Identify ways of improving systems and processes within your area of responsibility

To be considered:

• Proven experience to develop professional relationships that lead to business growth through new clients and client retention
• Experience in aged care, with knowledge of Home Care Packages and Aged Care Quality Standards is desired
• Exceptional presentation, organisational and interpersonal skills
• Willingness to learn and adapt to changing markets
• Proven experience to develop professional relationships that lead to business growth through new clients and client retention
• Initiative, flexibility and strong attention to detail
• Client oriented, with the ability to focus on enduring the client’s needs are met
• Emotionally intelligent and an ability to empathise with customers and respond to their ever-changing needs
• Advanced knowledge and use of MS Office and Customer Relationship Management (CRM) systems
• Relevant tertiary qualifications or experience in Healthcare & Business Development
• Experience and success in working in a customer focused, multi-site service business.

Mandatory:

• Current Working with Childrens Check (NSW WWCC)
• Current Police Check (within 6 months)

(Prior to start must have all 3 mandatory checks).

About HCA:

Healthcare Australia (HCA) is Australia’s largest specialist healthcare workforce provider. We are a large and diverse healthcare business with a strong presence in the staffing of nursing, community, medical, corporate, allied and Crisis Response Management sectors in all States of Australia.

OUR BENEFITS

• People-Centric Culture: Experience a workplace where people are at the heart of everything we do, guided by our core values.
• High-Quality Product: Work with a top-notch product, ensuring your efforts are backed by excellence
• Supportive Team: Thrive in a close-knit, friendly, and supportive team environment
• Continuous Development: Benefit from ongoing training and support with access to an education allowance to nurture your skills and career
• Hybrid Work: Enjoy flexible hybrid working conditions that empower work-life balance
• Generous Leave: Access extra leave (conditions apply) to recharge and rejuvenate and a day off for your birthday

Our Culture:    
  
We are a team working together, we never forget that we’re people-focused. We respect human relationships and aim to make a big difference in people’s lives across the country.  We embrace a culture of inclusivity and we align our actions with Our Values:  
  
We are accountable   |   We care |   We are team players   |   We are leaders
  
Working for HCA will put you in a strategic position, with opportunities for career growth and development along with financial and non-financial benefits. Healthcare Australia will continue to grow at exponential levels over the next few years and offers significant career advancement opportunities for the successful applicant.

This is an opportunity to make your mark within a friendly, supportive, and growing organisation. Please apply here or email your current CV and cover letter outlining your experience.
  
At HCA we are committed to embracing diversity and committed to providing a safe working environment.

*Healthcare Australia requires that all workers be fully vaccinated against COVID-19

To learn more about HCA:
www.healthcareaustralia.com.au

Only short listed candidates will be contacted