About Us:
At My Care Solution, we are your local experts in home care services. We are trusted by hundreds of people across Adelaide and Victor Harbor to help them live independently in the comfort of their own homes.
Whether you need a little extra support with everyday tasks such as housekeeping, shopping and transport, or daily visits and overnight support to manage your complex care needs, we’re here for you.

The Role:
Outstanding opportunity for a true ‘people person’ to continue to drive our successful  business to new levels!  

Located in Victor Harbour, with a dedicated focus on the customer, you will manage an existing client base, building relationships and working collaboratively with the State Team to ensure that services delivered are of a high quality, offer an excellent customer service and workforce experience.

This is an exciting opportunity to become an integral member of our team and further build on the growth and success of our business. As an employer, we have a strong reputation in promoting from within and recognising hard work.

This role represents a great chance to learn and showcase your people skills in a fast paced and varied environment.

Key Responsibilities include:

• Manage an existing caseload of customers to deliver an excellent customer experience
• Collaborate with customers and/or their representatives to develop individualised care plans, ensuring they include realistic, attainable goals, with periodic reviews based on customers’ needs and initial care assessments.
• Offer guidance, encourage and support customers involvement in care planning, including the choice of service providers, service types, and schedules.
• Manage and implement customers budgets in accordance with program guidelines including maintaining accurate records of expenditure and contributing to planning and reporting of program activities.
• Engage with internal and external healthcare professionals to optimise customers outcomes.
• Liaise with clinical staff during care plan formulation and provide ongoing coordination as required.
• Manage customers intake processes, maintain waiting lists, and provide timely updates to potential customers.

To be successful in this role, our ideal candidate will demonstrate:

• Experience in aged care, with knowledge of Home Care Packages and Aged Care Quality Standards is desired
• Exceptional presentation, organisational and interpersonal skills
• Willingness to learn and adapt to changing markets
• Initiative, flexibility and strong attention to detail
• Client oriented, with the ability to focus on enduring the client’s needs are met
• Emotionally intelligent and an ability to empathise with customers and respond to their ever-changing needs

Qualifications & Experience:

• Relevant tertiary qualifications or experience in healthcare industry or similar
• Strong understanding or Aged Care and/or other health related services
• Experience and success in working in a customer focused service business. 
• Current or willing to obtain National Police check

Our Benefits:

• People-Centric Culture: Experience a workplace where people are at the heart of everything we do, guided by our core values.
• High-Quality Product: Work with a top-notch product, ensuring your efforts are backed by excellence
• Supportive Team: Thrive in a close-knit, friendly, and supportive team environment
• Continuous Development: Benefit from ongoing training and support with access to an education allowance to nurture your skills and career
• Hybrid Work: Enjoy flexible hybrid working conditions that empower work-life balance
• Generous Leave: Access extra leave (conditions apply) to recharge and rejuvenate and a day off for your birthday

Our Culture:    
  
We are a team working together, we never forget that we’re people-focused. We respect human relationships and aim to make a big difference in people’s lives across the country.  We embrace a culture of inclusivity and we align our actions with Our Values:  
  
We are accountable   |   We care |   We are team players   |   We are leaders  |  We understand your needs
   
Some roles that involve visiting clients or facilities may require you to have a Covid-19 booster.  If you have any questions or concerns, please contact the hiring manager
  
At My Care Solution we are committed to embracing diversity and committed to providing a safe working environment.
  
Only short listed candidates will be contacted