Managed Services
Focus on care. We’ll run the workforce operations behind it.
Healthcare Australia runs all or part of your workforce function, from contingent workforce management to master and neutral vendor programs, reducing cost, risk and administration while you keep full visibility and control.
Workforce Management is Getting Harder
2 in 5
Professional occupations in national shortage, with health among the most affected
44%
Fill rate for health professional roles in 2023, with 1.3 suitable applicants per vacancy
541,900
New jobs projected in health care and social assistance over the decade to 2035
Nearly 2.4 million
People employed in health care and social assistance, Australia’s largest industry
Managed Services
Your workforce function, managed end-to-end.
Managing a healthcare workforce is a full-time job in itself. Sourcing, credentialling, rostering, compliance and reporting all take focus away from care.
We take it off your plate. Our managed services run all or part of your workforce function, so your team can focus on care while we handle the complexity behind it.
Our Managed Services
- Contingent workforce management including all temporary and agency labour managed through one program
- HCA fills your requirements first and manages approved second-tier suppliers
- HCA manages your supplier panel impartially, with no preference for its own staff
- Shifts scheduled, released and filled against agreed service levels
- Credentialling and compliance involving every worker verified before placement, whichever supplier they come from
- Consolidated invoicing, spend analytics and SLA reporting
One Partner for the Whole Workforce
Managing multiple agencies, systems and compliance obligations drains time and money.
We consolidate it into a single managed service, with one partner accountable for sourcing, credentialling, rostering, compliance and reporting across your entire contingent workforce. Backed by a national network and proven technology, we reduce cost, risk and administration while improving visibility and control.
Neutral by design
In a neutral vendor program, every approved supplier receives shifts at the same time and on the same terms, and fill performance is reported transparently, including HCA’s own.
1. Discovery
current suppliers, spend, rates, and compliance baseline
2. Design
model, service levels, rate card and reporting agreed
3. Transition
suppliers onboarded and workers credentialled with no gap in cover
4. Optimise
regular reviews to reduce sped and lift fill rates
CASE STUDY
Enhanced Workforce Solutions for Aged and Acute Care
- Up to 20% reduction in spend year-on-year
- Agency expenditure reduced through centralised systems and technology
Areas We Support
For more than 50 years, Healthcare Australia has worked alongside the organisations that deliver care across the country. We know that every setting operates differently, with its own clinical requirements, regulatory obligations, funding models and workforce pressures. Our specialist teams bring that knowledge to every engagement, whether you need to cover a critical shift, build a permanent team, upskill your staff or plan your future workforce. From metropolitan health services to remote communities, we shape our solutions around the setting you operate in.
Public Hospitals
Qualified clinicians and support staff who help public health services maintain safe staffing, manage demand and keep wards and departments running.
Private Hospitals
Flexible and permanent workforce solutions that help private hospitals and day surgeries meet patient volumes, theatre schedules and quality standards.
Aged Care
Nurses and care workers who help residential aged care providers deliver person-centred care and meet their care minute and registered nurse obligations.
Home Care
Skilled nurses and care workers who support older Australians and people with care needs to live safely and independently at home.
NDIS & Disability
Disability support workers and allied health professionals who help NDIS providers deliver safe, high-quality supports.
Community Health
Healthcare professionals for community health centres, outreach programs and primary care services that keep people well in their communities.
Government & Public Sector
Compliant, scalable workforce solutions for federal, state and local government health programs and services.
Mental Health
Mental health nurses, allied health professionals and support workers for inpatient, community and crisis services.
Corporate Sector
Health professionals and services that support employee wellbeing, workplace health and injury management for Australian businesses.
Not-for-Profit
Workforce solutions that help not-for-profit providers deliver on their mission and make every dollar count.
Aboriginal and Torres Strait Islander Health
Culturally safe workforce solutions for Aboriginal Community Controlled Health Organisations and the communities they serve.
Rural & Remote
Targeted recruitment, relocation support and travel workforces that bring essential care to regional and remote communities.
Visibility, Control and Compliance
Our managed services run on technology that gives you full visibility and control while we handle the day-to-day.
- Real-time fill and roster visibility: see every open, filled and unfilled shift
- Credential and compliance tracking: expiring credentials flagged before they become a risk
- Spend and cost analytics: spend by site, unit, supplier and role
- SLA and performance reporting: fill rates and response times against agreed targets
- Consolidated invoicing: one invoice across all suppliers
You keep complete oversight while we carry the operational load.
Let us manage the workforce
Whether you want to outsource part of your workforce function or all of it, HCA can run a managed service that cuts cost and complexity while keeping you in control. Healthcare Australia is where care begins.
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