• Competitive Base Salary of $65000 – $75000 depending on experience/qualifications

• Not for Profit – Generous Salary Sacrificing up to $18,549

• Discounts on banking, health insurance, free flu vaccinations, mental health first aid and access to our employee assistance program

Job Opportunity: Rostering / Scheduling Staff for Aged Care Call Centre

Location: Adelaide Metro

Position: Full-time, Permanent

Hours: Monday to Friday (Weekends optional, not compulsory)

About the Role:

We are seeking a highly organised and empathetic individuals to join our team in a key role within our Aged Care Call Centre. The successful candidate will be responsible for the rostering and scheduling of services, ensuring timely delivery and providing high-quality customer service. This position plays a crucial part in maintaining an efficient and effective scheduling system to support our in-field employees and ensure the highest level of care for our clients.

Key Responsibilities:

• Customer Service: Provide high-quality, empathetic customer service to both internal and external customers.
• Scheduling & Rostering: Accurately schedule and manage services, ensuring they are within agreed timeframes. Communicate any changes to schedules and services promptly.
• Optimisation of Work Hours: Maximise staff work hours by minimising gaps between shifts and reducing travel time.
• Quality Control: Conduct quality checks to minimise overtime and ensure scheduled breaks are adhered to.
• Timely Service Delivery: Ensure services are scheduled a minimum of two weeks in advance and manage day-to-day operational changes such as unplanned leave and customer requests.
• Problem Solving & Escalation: Resolve issues and escalate where necessary, ensuring the smooth operation of the scheduling system.
• Administration & Reporting: Complete administrative duties and generate reports within agreed timelines and quality standards.
• Team Support & Collaboration: Provide coverage for higher-level team members as required and contribute to improved service delivery and business growth.
• Safety & Compliance: Ensure compliance with relevant safety standards and the Aged Care Quality Standards, while maintaining adherence to our clients’ Purpose, Values, and policies.

Skills & Experience:

• Strong organisational skills with the ability to manage multiple schedules and priorities.
• Proven ability to provide high-quality customer service with a strong degree of empathy and understanding.
• Experience in rostering or scheduling within a call centre or similar environment (preferred).
• Excellent problem-solving skills and the ability to manage operational changes in real-time.
• Strong communication skills, with the ability to work collaboratively with both internal and external stakeholders.
• Commitment to continuous professional development and maintaining knowledge of industry standards.
• Familiarity with Aged Care Quality Standards and compliance requirements (desirable).

Benefits:

• Competitive salary package.
• Monday to Friday roster (with the option for weekend shifts).
• Opportunity to contribute to the growth and development of a leading aged care organisation.
• Ongoing professional development opportunities.

If you are a proactive, highly organised individual with a passion for delivering exceptional service and supporting a vital industry, we encourage you to apply.

Why apply through Healthcare Australia?

• Designated consultant to support you through the recruitment process
• Preparation advice regarding resume, cover letter and interview success
• Specific information regarding the role provided before application
• Additional job options and opportunities if unsuccessful
• Exceptional service and quick progression through recruitment process
• Feedback requested and provided at all stages
• Continued communication and support after employment has commenced

  How to apply

  For more information on this exciting opportunity, please call Sharon Eden our Senior Permanent Recruiter on 08 7421 4437 today! Or email sharon.eden@healthcareaustralia.com.au

  Hit the APPLY NOW button to begin the new career with one of the best in the business!

Thank you for your application. We support diversity at HCA and as such we strongly encourage applications from a diverse range of candidates. Your information will be handled as per our privacy policy, which you can read here https://healthcareaustralia.com.au/privacy/