As we mark over 50 years of success, our commitment to our people remains at the heart of everything we do. We prioritise a healthy work-life balance, create opportunities for career growth, and foster a workplace where every employee feels valued. Together, we play a pivotal role in shaping the future of healthcare in Australia.

About Staff Central:
Staff Central is a premier provider of workforce management solutions, dedicated to seamlessly connecting businesses with skilled temporary staff.

About the Role:

Reporting to the Head of Growth, the Client Services Coordinator will oversee and improve service delivery within our client rostering system –  Staff Central, ensuring exceptional client experiences and efficient operations. This role acts as a liaison between clients and suppliers, ensuring timely and professional service while maintaining high satisfaction levels.

Key Responsibilities:

The Client Services Coordinator manages client relationships, serving as the primary contact post-signing to ensure smooth service delivery. They handle client expectations, resolve issues, and identify opportunities for improvement while collaborating with internal teams to enhance service offerings. Additionally, they may participate in sales activities such as conferences and product demonstrations.

Additionally this role oversees daily operations, responding to client inquiries, tracking service performance, and assisting with invoicing. Responsibilities also include onboarding and training clients, maintaining accurate records, and contributing to continuous process improvements; providing leave coverage for key staff ensures business continuity, with ongoing collaboration with operations and sales teams to help refine service delivery and maintain high client satisfaction.
  

 To be Considered:

• Experience in Agency Nursing, Managed Service Providers, Vendor Management Systems (preferred)
• Sales and Relationship management experience (preferred)

Our culture and benefits:     

We work together as a team, we never forget that we’re people-focused, and we respect relationships with each other.  
HCA provides a flexible and inclusive workplace culture where you have access to excellent benefits, including access to extra leave with a day off for your birthday plus a rewards and benefits platform.  
We are focused on the continual growth and development of our team. This is supported by an exceptional education assistance program that’s accessible by all staff. 

Please apply with your current CV and cover Letter.
   
At HCA we are committed to embracing diversity and committed to providing a safe working environment.
  
Some roles that involve visiting clients or facilities may require you to be fully vaccinated (Boosted) with the TGA-approved COVID-19 vaccine.  The requirement for vaccination is based on the role and site where services are being provided.    If you have any questions or concerns, please contact the hiring manager.                          

To learn more about HCA:
www.healthcareaustralia.com.au

Only short listed candidates will be contacted